Shipping & Returns Policy

Digital purchases are delivered immediately after purchase to the email you provided at checkout. Before contacting us, please check that the email was not automatically filtered into spam or your promotional email folder.

Most of the physical products on our website ship out in 48 hours and are delivered within 7 business days, excluding holidays when the shipping time maybe delayed to 14 business days. Please refer to your shipping notification email with your tracking link to locate and track the status of your order while it is in transit. 

Any questions regarding your tracking or shipment, please contact the supplier directly through the links below. 

Glucotrust

Prostadine

If your package has been lost/stolen and you do not have Route protection, please file a claim with the carrier listed on your shipping notification.

Sometimes packages are mis-delivered, an unsuccessful attempt was made and the package was brought back to the facility, or the carrier simply didn’t make it to your delivery address in time but already marked it as delivered.

Note that once a package has shipped, ThriveWell, LLC is no longer able to operate on behalf of the customer and any issues with delivery or tracking should be addressed with the shipping carrier directly. 

Most of our products come with a 30 day satisfaction guarantee with your purchase to explore the benefits of the product and draw your own conclusions. Hopefully, you’ll become one of the many customers who contact us to share the joy of their experience!

Please note the following:

• Customers are responsible for shipping costs of returned items.
• Only unopened packages can be returned unless otherwise noted below on the manufactures returns policy. 
• Digital downloads cannot be refunded or exchanged.
• Discount codes cannot be stacked with any other sale, discount or subscription order.

To start your Return, CLICK the name of the product below and you will be routed to the Returns Page for more information.

Glucotrust

Prostadine